Frequently Asked Questions

You may check and modify your personal information at any time in the ‘My Profile’ section of your online account.

If you are a registered user and forgot your password, click on the ‘forgot password’ and you will receive an email with instructions on how to reset your password. For other technical difficulties, please contact our Customer Support Team for help.

Absolutely! We take your security seriously and go above and beyond to protect your personal information. For more information please read our Privacy Policy.

First, check your email Junk/spam folder. If you find our emails, please add us to your address book or safe sender list so our emails get to your inbox.

Login to your ObagiUAE Account choose from the top right menu MY ACCOUNT – Settings

You may terminate your account at any time with 30 days advanced written notes by emailing info@obagi.ae or contacting our Customer Support Team

If you would like to be taken off of our mailing list and stop receiving promotional emails, you may press the Unsubscribe button at the end of the email.

Login to your ObagiUAE Account choose from the top left menu MY ACCOUNT - MY ORDERS

Once your order is processed you won’t be able to modify nor cancel your order. Please read our exchange/return policy or contact our Customer Support Team. If your order hasn't been processed, you can cancel your order and exchange it with points to be used with your next purchase.

Please refer to our Return & Exchange Policy page.

We do not refund money after payment is confirmed, but we exchange payments to points which you can use with your next purchase, Points will be stored in your wallet.

After placing your order, you will receive a confirmation email to inform you that your order has been received. If you haven’t received a confirmation, please contact our Customer Support Team.

Please contact our Customer Support Team or info@obagi.ae

A ‘Sold out’ banner will be displayed by an item if it is out of stock.

(Subject to Availability) Select quantity upon proceeding with the purchase.

Obagi Rewards Points is an exclusive opportunity to earn points every time you purchase Obagi products from the website. Join today, and every dirham you spend goes toward free products in the future.

The points balance you have will be displayed on the checkout page, on the payment page. You can simply check the box to redeem the points.

The reward points are added as soon as the order is processed by our team.
Whenever any coupon or discount code is applied on the website, the priviledge points won't be added.

Login to your ObagiUAE Account and choose from the top right menu MY ACCOUNT- MY REWARD POINTS

Your points will be valid for 365 days only.

Unlimited.

All orders are automatically charged AED 15 on the checkout.

Yes, you can pay Cash on Delivery and at no additional cost.

At the moment, we don’t offer time slot selections. However, our delivery partner will be in touch to confirm the delivery as soon as the order is processed.

ObagiUAE is exclusive to the UAE. We do not currently ship to anywhere else in the world.

We accept Visa, MasterCard, Cash on Delivery payment methods.

You will be contacted by our Delivery Partner prior to the delivery of your order, please ensure that you have correct invoice amount in AED to avoid delays in receiving your order.

We take your security seriously and go above and beyond to protect your information. Your credit card information is transmitted to us through a highly secure SSL connection, which cannot be intercepted. Once in our system your credit card information is encrypted, meaning no one has access to that information at any time.

You will be required to add your credit card information every time you place an order.

Make sure you’ve entered the correct information and right Credit Card details. If you still facing trouble please do not hesitate to contact our Customer Support Team for help.

A Value Added Tax (VAT) is an indirect tax that has been introduced by the government. The VAT is applicable to both individuals and businesses and is imposed on most goods that are bought and sold.

Yes, VAT will be calculated during checkout for all our products.

You are always welcome to contact ObagiUAE's Customer Support Team via email at info@obagi.ae.